Retail · Mobile POS · 2017

La Poste

Onboarding and workflows for a mobile point-of-sale tablet — training retailers to run their shop through a guided, gamified first experience.

Client
La Poste — mobile POS tablet
Users
Independent retailers
Role
Onboarding & workflow design
Duration
3 months (2017)
01 Context & role

La Poste offers a mobile checkout (tablet) meant to simplify how a retailer runs their shop. My role was to design a welcome workflow that trains the retailer to use the app — through a wizard and gamification — and to improve the existing workflows.

onboarding wizard
La Poste — wizard d'onboarding